Terms and conditions of flower orders

These terms govern your use of our flower shop services on this website. By submitting an order, you agree to comply with our conditions, outlined for your understanding and assurance.

February 11, 2026 revision

Acceptance of terms

By browsing or transacting on this site, you indicate your agreement to all terms described below. Please review these conditions carefully before placing any order or making an enquiry.

Definitions

These definitions clarify how certain words are used in our terms and policies.

• ‘Shop’, ‘we’, ‘us’, or ‘our’ means the Zelvionara florist business operating on this website.
• ‘User’, ‘you’, or ‘customer’ means the person placing an order or browsing our arrangements.
• ‘Order’ includes any bouquet, arrangement, delivery, or service request.
• ‘Malaysia law’ means applicable laws and regulations governing floral sales and data use.

Use of our service

You agree to use our website only for lawful purposes and to provide accurate information for orders and communications.

Eligibility

Services are available to residents of Malaysia aged 18 and above, or supervised minors with consent. International orders may be accepted if permitted.

Parental consent required for underage users.

Your responsibilities

When using our site, you agree to the duties below to maintain security and respect for all users.

• Provide accurate, up-to-date contact details and delivery information.
• Respect copyrights and intellectual property as outlined below.
• Comply with applicable Malaysia laws and our policies.
• Avoid disruptive, fraudulent, or abusive behaviour online or during transactions.

Prohibited uses

The following activities are strictly forbidden on our florist site:

• Misrepresenting your identity, address, or payment details
• Sending spam, promotional, or threatening content through our contact options
• Attempting to breach website security or systems
• Copying imagery, text, or designs without permission
• Making orders with malicious or fraudulent intent

Intellectual property ownership

All bouquet designs, product photos, copywriting, and branding remain the property of Zelvionara florist and may not be reused without explicit written consent.

User content

Messages, reviews, or suggestions shared through this site become our property for reference, display, or service improvement.

Privacy commitment to users

Your data is used only to fulfill orders, improve services, and communicate updates—never for resale. See our Privacy Policy for full details or concerns. Read Privacy Policy

Disclaimer and limitation of liability

Zelvionara strives for accuracy but does not guarantee error-free service or continuous availability.

Limitation of liability

We will not be liable for indirect loss or damages, delays due to force majeure, or issues beyond our control.

Indemnification

You agree to indemnify and defend us against claims arising from your misuse of the site or violation of terms herein.

Dispute resolution process

Disagreements should be communicated in writing, after which we commit to fair, prompt review.

Governing law and jurisdiction

All activities and transactions under these terms are subject to Malaysia law.

Termination

We may decline or cancel orders at our discretion. Repeated violation of terms can result in access restriction.

Modifications

These terms may be changed or updated at any time. Notices of changes will be posted online for your review.

Severability

If one part of these terms is invalid, the remainder stays enforced to the fullest extent allowed.

Entire agreement

These terms represent the full understanding between user and florist business over site use and ordering.

Contact for terms questions

Our staff is available for questions or clarifications about these terms or your orders.