Legal notices and disclaimer

Important notice

All flower products are subject to seasonal availability.

Color, style, or bouquet freshness may vary across orders.

This disclaimer outlines the limitations of liability and the terms by which our services are provided. Please read all sections carefully before making a purchase or using our website.

General disclaimer

While we strive to maintain accuracy in our floral descriptions, images, and delivery details, circumstances such as supply shortages or local market shifts may cause unexpected changes. Results may vary.

Limits of responsibility

Zelvionara florist is not responsible for indirect losses, delays, or third-party issues.

Freshness, longevity, and exact appearance of flowers may vary due to seasonality.
Delivery time estimates are guidelines and may change due to logistics or weather.
Product substitutions may be made with similar flowers when necessary.
User-provided details are assumed accurate and impactful to delivery success.

Information accuracy notice

Every effort is made to present accurate flower and shop information. However, there may be unintentional errors in product images, descriptions, or stock availability caused by last-minute changes or data entry limitations.

Flower information may change without notice.

No professional advice

Content is for information only. It should not be considered as personal or professional advice for floral care or gifting.

External links

Our website may contain links to third-party floral or delivery resources. We are not responsible for the content or security of those sites.

Results may vary disclaimer

Floral freshness, arrangement duration, and visual presentation may differ for each customer or occasion.

Variation in results statement

Flower color, size, and availability are affected by climate and market conditions.

Financial and payment notice

No investment, financial, or refund guarantees are given for purchases.

All sales are final—no refund guarantees or claims of risk-free purchase.
Pricing and payment details are transparently shared before confirmation.
No promotional or guaranteed offers are implied or provided.

Applicable jurisdiction

Our shop abides by Malaysia law and local regulations for florists.

Any disputes or claims are subject to the Malaysian legal system.

By using our site, you agree to Malaysian laws governing floral commerce.

Customers are responsible for ensuring local compliance when receiving deliveries.

Indemnification

By ordering, you agree to indemnify us for damages stemming from misuse, misrepresentation, or incorrect information.

Severability

If a disclaimer clause is held invalid, all other sections remain in force and effective.

Modifications

We may revise this disclaimer at any time, with changes taking effect when posted online.

Contact

Contact us directly for any clarification or with feedback on this disclaimer or your bouquet purchase.

Support email: content@zelvionara.sbs

Support phone: +6019-822 3802

Shop address: Infinity8 Reserve JBCC, Level 18 & 19, Menara JLand Johor Bahru City Centre, Jalan Tun Abdul Razak, Johor Bahru 80000 Malaysia

Valid from: January 11, 2026

Updated on: January 11, 2026