Your privacy matters here
We protect your personal information with care and transparency
Privacy Policy Introduction
We value your trust and are committed to maintaining your privacy when you interact with our flower shop. This privacy policy explains how we collect, use, and safeguard your information, in line with Malaysia’s data protection regulations.
By using our website and services, you agree to our collection and use of information as described. This policy covers what data we gather, how it’s used, and your rights related to your personal information.
Data we collect
We collect only the necessary data to process orders, deliver flowers, manage communications, and improve services.
Information you provide directly
- • Contact details and names for delivery purposes
- • Order details, bouquet preferences, and custom requests
- • Feedback or ratings you voluntarily provide
- • Enquiries or messages sent via our forms
- • Account or subscription details, if created
Information we collect automatically
- • Website usage, visits, and navigation behaviours
- • Device details such as browser type and screen size
- • Location data when enabled or necessary
- • IP addresses for security and analytics
- • Cookie identifiers for essential site functions
How we use your data
Your information helps us process orders, personalize floral solutions, communicate efficiently, and improve your experience.
- • Processing and fulfilling your orders safely
- • Managing delivery notifications and updates
- • Communicating with you about order status
- • Responding to questions, requests, or feedback
- • Providing relevant floral offers, only with consent
- • Improving services and website functionality
- • Ensuring security and fraud prevention
Our commitment: We never sell your personal data and use strict measures to keep your details secure, following Malaysia data regulations.
When we share information
We only share data with trusted partners (deliveries, IT support) for service delivery. No data is sold to third parties.
Service providers
Partners handling deliveries or IT are contractually bound to use your data securely and solely for service purposes.
Legal obligations
We may disclose personal information if required to by law, regulations, or official authorities.
Anonymous statistics
Aggregated, non-personal data may be used for statistics and site improvement without identifying you.
Your rights and options
Under Malaysian law, you may request to view, correct, or have your personal data deleted, subject to some legal requirements.
- • Request access to your personal data
- • Ask for corrections on your data
- • Request data removal
- • Request data portability
- • Object to or restrict processing
- • Restrict further data collection
For any rights requests, contact our data team using the details at the end of this policy. We respond as promptly as possible.
How we protect your data
Strict technical and organizational safeguards are in place to prevent unauthorised access, loss, or misuse of information.
Technical measures
- • Data is encrypted during transmission and when stored
- • Firewalls and secure access protocols
- • Frequent security assessments and updates
- • Regular backup processes for critical systems
Organizational safeguards
- • Staff are trained in privacy best practices
- • Access to sensitive information is controlled
- • Strict policies for password management
- • Ongoing internal privacy reviews
Data retention periods
Data is kept only as long as required for processing orders, transactions, or to comply with Malaysian law.
- • Account information kept until deleted
- • No educational data retained
- • Order and enquiry communications stored securely
- • Transaction details stored per regulation
- • Marketing data used with consent only
Unnecessary data is deleted or anonymised promptly after use.
International data transfers
Data may be processed outside Malaysia if necessary for delivery or support, with strict security measures applied.
- • Transfers only to trusted partner facilities
- • Standard contractual clauses for third parties
- • Data encrypted before transfer
- • Compliance checks on international partners
Cookies and trackers
Cookies are used for site function, analytics, and user experience. Manage preferences at any time via your browser.
Types of cookies used
- • Required for site navigation and order checkout
- • Help monitor site use for improvements
- • Remember bouquet preferences and settings
- • Support customer service features
Cookies may be disabled in your browser, but some features might be limited.
Policy changes and notifications
We may update this policy and post changes here. You’ll be notified if changes affect your rights.
- • Changes are posted clearly online
- • Major changes trigger direct notification
- • You may review this policy anytime
- • Past policies available by request
You are advised to check this policy regularly for updates.
Contact for privacy requests
Reach our privacy team using the details below for any policy or data questions.
Zelvionara
Infinity8 Reserve JBCC, Level 18 & 19, Menara JLand Johor Bahru City Centre, Jalan Tun Abdul Razak, Johor Bahru 80000 Malaysia
Phone: +6019-822 3802
Email: content@zelvionara.sbs
Updated on January 20, 2026
Effective from January 20, 2026